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Home› FAQ› What is your cancellation policy?
Booking & Policies

What is your cancellation policy?

14+ days before event

Deposit retained. Any balance paid refunded in full.

7–13 days before event

Deposit retained. 50% of remaining balance refunded — OR 100% issued as credit valid 6 months. Your choice.

Less than 7 days

Non-refundable. Event credit may be offered at our discretion.

Same day / no-show

No refund, no credit.

Event credits

Valid 6 months from original date. Non-transferable.

Rescheduling

7+ days out: no charge. Under 7 days: $150 fee may apply.

See weather policy →

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Check availability for your date — takes about 2 minutes.

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More in this topic

What happens if it rains? How does payment work? Can I reschedule my event after booking? How do I book an Arcade Everywhere event?
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Still have questions?

Call us at (423) 521‑5311 or submit an inquiry — we reply within 24 hours.

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